THANK YOU FOR TAKING THE TIME TO VISIT THE SURVEY CENTER.
NO SURVEYS ARE FEATURED AT THIS TIME.
From time to time throughout the year, Eurotech® conducts a variety of customer satisfaction surveys to a specific group of customers or staff to collect valuable information on how we can specifically improve our Community Camp, Residential Camp, Career Opportunities and European Tour services. As a full time soccer education organization, we also want to know if and where we are meeting and/or exceeding your expectations.
Survey FAQ’S:
Why should I participate in a Eurotech® online survey?
There are two main reasons. First, the information you provide helps Eurotech® and it’s camp and tour divisions to improve their products, services, policies, and marketing communications to better serve your needs and preferences. The fact that we are conducting a survey indicates that Eurotech® wants valuable input from people like you!
Second, most of our surveys offer a camp discount certificate or reward for answering the questions. When a reward is offered, the amount and eligibility requirements are stated in the e-mail message used to invite survey participants. Typically, each survey participant is given something as a token of our appreciation.
How will the information I provide be used?
The information you provide is used only for internal Eurotech® survey research. It will never be used to try to sell any additional camp or tour product or service to you personally. The purpose of each survey varies. We conduct specific surveys for Campers, Camp Coordinators, Staff Coaches, Tour Group Leaders, Host Families, Coaches and Team/Group Leaders as well as many others. Generally, we want to know what Eurotech® customers know and have experienced with various products, services, and companies. Eurotech® will also want to know about camp and tour customer needs and preferences. From time to time, we will also want to get reactions to new ideas for new camp/tour products and services that we are developing.
Do you protect my confidentiality?
Yes. When we conduct a survey, your answers are combined with those of many other people to produce statistical reports. When a report includes examples of individual answers to survey questions, these answers are presented anonymously. No one outside our company can associate your answers with your identity. As a globally recognized soccer company, we take very seriously our obligation to keep the identities of survey participants confidential. For more information, click on our “Privacy Policy”.
How did you get my e-mail address?
The e-mail addresses we use come from three types of sources. One source is opt-in e-mail lists that are available for rental, in which case we try to match the topic of the survey to a topic of interest to customers who opted into a particular e-mail list. Another source is our own specific e-mail address list of users or customers. A third source of e-mail addresses is our own panel of customers who have given us their e-mail address for survey invitations.
How often will I be asked to participate in surveys?
If we obtained your e-mail address came from a rented opt-in list or from a company’s customer list, you are unlikely to be contacted by us again for another survey. If you subscribe to participate in future surveys, you will probably receive one to two survey invitations in a twelve-month period. There is no set schedule, because surveys are conducted as needed.
What if I don’t want to receive any more survey invitations in my e-mail?
If you do not want to receive any more survey invitations from our company, please go to the “Contact Us” section of the web site and go to “Unsubscribe From Surveys” and enter your e-mail address. We will then exclude your e-mail address from future surveys.
How much of my time will it take to participate in a survey?
Your e-mail invitation will give you an estimate of how long that particular survey will take. Most surveys range from two to five minutes maximum. Eurotech® realizes that your time is valuable!
How soon should I respond after I receive a survey invitation?
Please try to participate as soon as you can after receiving a survey invitation in your e-mail. If you wait too long, you may find that the survey has ended before you had a chance to participate.
What if I can’t or don’t want to participate in a particular survey?
We understand that not everyone is willing and able to participate in every survey. If you would rather not participate, simply ignore the e-mail invitation. If you do not want to receive any more survey invitations from our company, please go to “Unsubscribe from Surveys” under the “Contact Us” section of our web site.
After you invited me, why did the survey tell me I cannot participate?
Some surveys can only be conducted with specific groups of people. For example, if we conducted a survey of Residential Campers, the first question might be “Which Camp Site did you attend?” Participants who did not attend a residential camp would have to be excluded from the survey.
May I see the results of the survey?
We rarely have the opportunity to share survey results with survey participants. Eurotech® sponsors each survey for its own use in planning and decision-making. Eurotech® often conduct surveys to gain a competitive advantage, which would be lost if the survey results became public knowledge.
Do I need any special equipment or software to participate in online surveys?
No, all you need is an Internet connection and a computer or other device that lets you surf the Net. When you receive a survey invitation in your e-mail, just click on the link to the survey. (If clicking doesn’t work, copy and paste the link to your browser.) You should be able to participate using any Internet browser. If you experience any technical difficulties with our surveys, please contact us and include specific information about what happened and the type of browser (including version number) you were using.
